shoplah ostracized

For compulsive online shoppers especially those like Jaslin and maybe me, here's a word of caution further to my previous entry "roarrrr". --> NEVER buy from ShopLah.

I'm not being childish nor being petty, I was just too annoyed by their unworthiness and lousy attitude.
Warning: It's going to be very lengthy..

Using my MSN, Missy Fion gave everything a headstart just because ShopLah still owes her one piece of blouse that was suppose to be delivered one week ago, which means they are extremely delayed.
Read on...

MISSY =Þ says:
Hi there...
MISSY =Þ says:
check w u... when will the black top (that went missing) will arrive??
ShopLah! says:
your name please
MISSY ™ =Þ says:
Fion Lim
ShopLah! says:
tmr or mon
MISSY ™ =Þ says:
tmr or monday? meaning, you send it then or I receive it then
ShopLah! says:
you asked when is it arriving
MISSY ™ =Þ says:
thank you. I expect to receive it in my letter box by Monday, 24-09-2007.
ShopLah! says:
then you have to pay for courier
MISSY ™ =Þ says:
so it wun arrive on mon??
MISSY ™ =Þ says:
but u mention tmr or mon..
ShopLah! says:
you asked when is it arriving
ShopLah! says:
or you are asking when you are receiving
ShopLah! says:
please be clear
MISSY ™ =Þ says:
i am simply not interested in playing ard w words
MISSY ™ =Þ says:
i juz wan to noe when i will receive the missing top...
ShopLah! says:
i have already mentioned arriving tmr or mon and we will send out asap
MISSY ™ =Þ says:
ur terms and conditions did mention:
"6.Upon payment, your products will arrive in approximately 7 working days (not inclusive of mailing or home delivery time). Please note that late payment of orders will result in the delay of arrival time. "
MISSY ™ =Þ says:
1st of all..
MISSY ™ =Þ says:
there was no late payment..
MISSY ™ =Þ says:
2nd... i onli receive my top on the 9th WORKING day...
MISSY ™ =Þ says:
3rd.. clothes was not in order...
MISSY ™ =Þ says:
4th.. clothes was defective...
ShopLah! says:
first we did not state items will be received in approx 7 workng days time
ShopLah! says:
please read properly
ShopLah! says:
seconly we stated items will arrive but not all... may be subjected to delay
ShopLah! says:
we send out those already here first
ShopLah! says:
lastly if there is defect please send it back
ShopLah! says:
we will exchange for you....
ShopLah! says:
you insist on defect and you nv send us back
MISSY ™ =Þ says:
so i haf to pay for the postage??
MISSY ™ =Þ says:
this is not my fault that the clothes is defective..
ShopLah! says:
you can come down the address stated and pass the item back
ShopLah! says:
Item tag must NOT be removed in order for any exchange to be done. We allow exchange within 7 days after receiving the item.
MISSY ™ =Þ says:
7 days or 7 working day?
ShopLah! says:
Item tag must NOT be removed in order for any exchange to be done. We allow exchange within 7 days after receiving the item.
MISSY ™ =Þ says:
okie fine... take it tt i receive on that day (saturday) consider a day itself.. I 'lugi'.. from that day till now.. today is juz happen to b 7th day.... i will go down to the address as stated in your website to exchange with you... since today is the 7th day... i do expect a new piece by today....
MISSY ™ =Þ says:
I mail out today... as long it's today's date is being stamp on the envelope.... u still haf to exchange for mi...
ShopLah! says:
exchange will not be on the spot
ShopLah! says:
please ensure the tag is not removed

And so these ShopLah people went on being intensely rigid and inflexible with their terms and conditions. As you would have already noticed, they kept on repeating themselves despite many questions asked.

Missy Fion soon got too pissed to continue the conversation with them, so Missy Jade took over from here..

MISSY ™ =Þ says:
you are out doing a service. You expect your customers to return any defected items to you within 7 days not 7 working days; whereas you (shoplah) are allowed to deliver your items counting only the working days..
MISSY ™ =Þ says:
thus, i can foresee.. if we return the defected item to you by today, you will take ANOTHER several WORKING days to deliver..
MISSY ™ =Þ says:
can your customers have any expectations of yuo?
MISSY ™ =Þ says:
*you?
ShopLah! says:
items sent overseas to singapore is not like within local address
ShopLah! says:
if you receive your items with any defect
ShopLah! says:
you shld inform and send us back immediately for exchange
MISSY ™ =Þ says:
postage should not be borne by us.. we paid for postage and did not ask to receive anything that is spoilt in any way. In fact, you should check the items before sending them out to your customers. That's what I call due diligence.
MISSY ™ =Þ says:
and responsibilty
MISSY ™ =Þ says:
say if you did a check prior to mailing the clothes to your customers, this would not have happened.
MISSY ™ =Þ says:
you would also have saved the trouble of having to send the items back to the supplier..
MISSY ™ =Þ says:
so, what good does this whole episode give me?
MISSY ™ =Þ says:
I am a customer of yours, I trusted your website and so i placed orders, not only for myself but my friends too.. and this has to happen..
MISSY ™ =Þ says:
we are not asking for free gains, we PAID. And we are now just asking for what rightfully should be ours.
MISSY ™ =Þ says:
Tell us, is there anything better than this that you can offer us, at this moment?
ShopLah! says:
i have already said if the item is defective
ShopLah! says:
you can send us the item back
ShopLah! says:
if not you can come down to the addres stated bet ween 9.30pm to 11.00pm.. i will be around
ShopLah! says:
do note that the item tag must not be removed...
ShopLah! says:
if it is removed, we cant do any exchange for you

See how they continue repeating the same replies.. Ya lah I know, cannot remove tag, must return within 7 days.. whatever the f**k

MISSY ™ =Þ says:

Okay, if you say so. I believe today is the last day for exchange. I will make the trip down to return that piece. Will you compensate my transportation and time loss? Even if I have mailed the piece out immediately upon receipt, would you have paid for my postage then? If not, then can I have an immediate exchange by today?
MISSY ™ =Þ says:
Just because you are making me spend more than what was needed to buy that piece of blouse.
ShopLah! says:
already mentioned
ShopLah! says:
exchange is not on the spot
MISSY ™ =Þ says:
Just because you are making me spend more than what was needed to buy that piece of blouse.
ShopLah! says:
you can choose to come down on send us back
MISSY ™ =Þ says:
Will you compensate my transportation and time loss?
ShopLah! says:
sory we dont
MISSY ™ =Þ says:
then what else can you do to make things better?
ShopLah! says:
there will be no compensation or whatsoever
ShopLah! says:
there will only be an exchange to a new piece if the item is defective
ShopLah! says:
please send the item back by today... or you can come down and pass us the item
ShopLah! says:
but exchange is not on the spot
MISSY ™ =Þ says:
So are you implying that all that has happened and it's just too bad. And I just have to take it or leave it.
ShopLah! says:
you do not seem to understand what i have wriiten
MISSY ™ =Þ says:
I understand you totally.. you dun understand me
MISSY ™ =Þ says:
because all these, I didn't ask for. And I have to spend more money to get back a proper blouse
MISSY ™ =Þ says:
and on top of the blouse's price that i paid, i have to pay for my own cab fare to get to Tampines
MISSY ™ =Þ says:
and you are telling me that there's NOTHING you can do about that
ShopLah! says:
we did not ask you to take a cab
MISSY ™ =Þ says:
so I take a bus <-- I thought maybe it'll be fun to annoy them back..
ShopLah! says:
if you are asking for any compensation
ShopLah! says:
then we are sorry there isnt any
ShopLah! says:
we only exchange
MISSY ™ =Þ says:
i need to spend money to take buses too...
MISSY ™ =Þ says:
i am not asking for any monetary compensation from you,.
MISSY ™ =Þ says:
BUT i want an immediate exchange by today, not necessarily the same top
MISSY ™ =Þ says:
whatever you may have at the same price
ShopLah! says:
sorry nope
ShopLah! says:
you took a long time to send the item back
ShopLah! says:
it not our fault as well
MISSY ™ =Þ says:
because even if i posted it back, i need money to purchase a stamp.
MISSY ™ =Þ says:
you wouldn't pay for my postage too, would you?
ShopLah! says:
well if it is defective we do not mind pay your postage <--- they gave up. Haha!
ShopLah! says:
it doesnt cost much at all
MISSY ™ =Þ says:
oh.. finally.. .. thought you would stand by your "there will be no compensation or whatsoever".."do note that the item tag must not be removed..." blah blah blah.. anyway the blouse came missing a button thus i cannot wear it. So it's a defect.
MISSY ™ =Þ says:
so you are willing to compensate my postage costs..
MISSY ™ =Þ says:
Great!
ShopLah! says:
please ensure the tag is intact thank you
MISSY ™ =Þ says:
but now, i dun think i want to exchange anymore. That piece is not worth much anyway. See you in STOMP!

See what i mean, one button missing. And though I asked for a small size, the sleeve opening of this blouse is helluva humongous. Look at how it fits these skinny models flawlessly... http://www.shoplah.com/Tops/K988.htm.
Right and the saying goes, "never believe just what you see online and purchase at your own risk". I know all that and that's why I'm not going to exchange it because I'm not going to wear it at all.

Hahaha.. and I know Fion and Jaslin can't wait to read this. Anyway, I've already posted our story on STOMP.. It may just be published soon..